Reviews Of Spa Max

Excellent customer service! Carl and another associate, whose name I did not get, were kind enough to travel to my home, fix a blemish on the interior of our tub, offer to replace a cracked air valve and walk me through proper weekly, monthly and yearly maintenance for our tub. They truly care about their customers and their work.

Prices are a little higher for filters and accessories, but it's super convenient and customer service is friendly

Nice people! Will be going back.

I waited to write this review until everything was delivered and up and running. First let me say thank you to everyone working at Spa Max and a big shout out to Frank. From beginning to end he has been great with communication and has put up with my continuous questions. I ordered my Cal Spa back in the middle of July. I didn't quite fully understand how much the spa industry was impacted by Covid. Orders for spas were through the roof and the factories are all having to scramble to fill orders while still keeping everyone safe and following the regulations. We were quoted an 8 week lead time but warned things could change. They did! Unfortunately the factory sent out multiple delays. Each time frank communicated with me. This was important to me. I understand things happen, especially right now. If I hadn't received that communication I would have been upset. Frank was great. I didn't always get the update I wanted to hear but at least I got something. We always had good conversations. Finally my time had arrived and my spa was finished. I got my delivery date scheduled. The Spa Max delivery team arrived and went to work. They too were great. They positioned my spa exactly where I wanted and got everything set up. Frank was able to get me some extras as a thank you for being understanding and patient during the longer than usual wait. The delays taking place right now are not the dealers fault. Manufactures are trying to keep up but it going to be a long road to get there. Be patient everyone. It will be worth the wait. Thank you again Spa Max for the great service.